Question 1

How do you vet solar installers in Townsville?

Accepted Answer

Every Townsville installer in our network must be CEC-accredited, fully insured, electrically licensed, and have a track record of positive customer reviews. We re-check accreditation regularly and remove anyone who slips below standard.

Question 2

What is CEC accreditation and why does it matter for Townsville installers?

Accepted Answer

Clean Energy Council (CEC) accreditation is the national standard for solar installers in Australia. It's also required for your system to be eligible for STC rebates. Using a non-accredited Townsville installer voids your rebate and most warranties.

Question 3

Do Townsville solar installers offer warranties?

Accepted Answer

Yes. Reputable Townsville installers offer 5–10 year workmanship warranties on the install, plus the manufacturer warranties on panels (typically 12–25 years) and inverters (5–10 years).

Question 4

Are your Townsville solar installers local?

Accepted Answer

Wherever possible we match you with installers based in or servicing Townsville directly. Local installers know the council requirements, network rules and roof types specific to the Townsville area.

Question 5

What if I have an issue with my Townsville installer after install?

Accepted Answer

Contact the installer first under their workmanship warranty. If unresolved, you can escalate to the CEC and your state's fair trading body. We also follow up customer feedback to keep our installer network honest.

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